Shipping policy

Shipping Policy

Shipping operations notice

Coleman-Hanna Carwash Systems LLC handles shipping as a scheduled operational process, not just a checkout event. This policy explains how orders move from confirmation to dispatch, what can affect timing, and how delivery communication is managed after a shipment is released.

Order intake and preparation

Orders are generally prepared after payment authorization and internal order review are completed. Before dispatch, an order may pass through stock confirmation, packaging preparation, shipping-method assignment, and address validation to reduce delivery disruptions.

An order should not be considered shipped simply because payment has been accepted. Shipment begins only when the parcel has been transferred to the selected carrier or freight channel for outbound movement.

Delivery method selection

Available delivery methods depend on destination, package dimensions, shipment weight, and the carrier services available at the time of checkout. Because some shipments require different handling logic, the final shipping route may vary depending on operational constraints or carrier eligibility.

If a selected method cannot be supported after order review, Coleman-Hanna Carwash Systems LLC may contact the customer to confirm an alternative method, revised delivery terms, or next-step approval before dispatch.

Transit and timing

Estimated delivery windows begin after carrier acceptance, not after order placement. Transit timing may change because of weather, regional routing issues, holidays, freight conditions, address access limits, or general carrier delays outside the normal control of the store.

Address and delivery accuracy

Customers are responsible for providing full and accurate shipping information at checkout. Missing suite details, incorrect street information, or incomplete recipient data may delay shipment, prevent delivery, or result in return-to-sender outcomes that require further handling.

Tracking and shipment visibility

Where tracking is available, shipment details are sent to the customer using the email address submitted during checkout. Tracking updates may not appear immediately because they depend on carrier scan events rather than the exact moment a shipping label is created.

Shipment issues

If a shipment arrives damaged, incomplete, delayed beyond normal expectations, or appears delivered but cannot be located, customers should contact Coleman-Hanna Carwash Systems LLC promptly. Resolving a shipping issue may require the order number, parcel photos, tracking information, or other supporting details needed for review.